At Scrumfolks, we strive to provide top-notch services to our clients, ensuring their satisfaction at every step of their marketing journey. However, we understand that circumstances may arise where you need to cancel or request a refund for services rendered. Below, we outline our policy regarding refunds and cancellations to ensure transparency and clarity.
We offer a range of services customised to suit brand’s various needs and budgets, with packages starting from Rs.5000/- and extending up to Rs.30000/- , depending on the scope and requirements of the project.
Should you wish to cancel any service you've subscribed to, please notify us at least 30 days in advance. This allows us to manage our resources efficiently and accommodate other clients' needs effectively. Contract Cancellation: For clients on a contract basis, early termination may incur fees. These fees will be outlined in your contract agreement and will be proportional to the remaining duration of the contract. Communication: We value open communication. If you foresee any issues or changes in your requirements, please inform us promptly so we can adjust our services accordingly.
Refund Eligibility: Refunds are considered on a case-by-case basis. Factors such as service duration, completion status, and reason for refund will be taken into account. 2 Refund Process: To request a refund, please reach out to us with detailed information about your request. Our team will review your case and provide further instructions regarding the refund process.
Processing Time: Please allow 15 business days for us to process your cancellation or refund request. Non-Refundable Items: Certain services or expenses may be non-refundable. These will be clearly communicated to you before you engage our services. Legal Compliance: Our refund and cancellation policies comply with all relevant laws and regulations in India. Modification of Policies: Scrumfolks reserves the right to modify these policies at any time. Any changes will be communicated to our clients in advance.